Privacy Policy

Last Updated: Nov 23, 2025
Welcome to Bratss.com, owned and operated by Bratss Pvt. Ltd., Bangalore, Karnataka, India (“Bratss”, “we”, “our”, “us”).
We value your trust and are committed to protecting your personal information and privacy. This Privacy Policy explains what information we collect, how we use it, how it is stored, your rights, and how you can contact us.

By visiting or using our website (www.bratss.com), creating an account, purchasing products, or interacting with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Bratss is an India-based kids clothing brand focused on safe, organic, baby-friendly products.
Our website address is: https://bratss.com

2. Information We Collect

We collect information in the following ways:

a. Information You Provide

When you interact with our website—such as creating an account, placing an order, signing up for newsletters, or submitting a form—we may collect:

Name
Email address
Phone number
Shipping & billing address
Password
Payment information (securely processed by payment gateways)
Order details
Any additional information you voluntarily provide

We do not store complete credit/debit card details.

b. Automatic Information (Cookies & Analytics)

We automatically collect certain information when you browse Bratss.com, including:

IP address
Browser type
Device type
Approx. location
Page interactions
Cookies and similar technologies

Cookies help us improve user experience, remember your login, optimize the website, and personalize content.

c. Media Uploads

If you upload images to the website (e.g., profile picture), avoid uploading images with location/EXIF data.
Other visitors may be able to download and extract such data.

d. Information From Third Parties

We may receive information from:

Payment gateways
Delivery partners
Marketing partners
Social login services
Spam detection services

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Create and manage your account
Provide customer support
Send order updates via email/SMS
Improve website performance and personalization
Prevent fraud and enhance security
Display recently viewed or recommended products
Comply with legal requirements

We do not sell or rent your personal data.

4. SMS, WhatsApp & Email Communication (Consent)

By providing your mobile number or email, you consent to receiving:

Order updates
Delivery notifications
Account alerts
Marketing messages (you may unsubscribe anytime)

Even if your number is registered under DND, order-related communication may still be sent as permitted by law.

5. Cookies

We use cookies for:

Staying logged in
Saving cart and preferences
Analytics and performance
Personalized recommendations
Spam protection
Third-party integrations (Google, Meta, etc.)

You can disable cookies in your browser settings, but certain features may not work correctly.

6. Who We Share Your Data With

We only share your data with trusted third parties required to run our business:

Payment gateways
Courier and logistics partners
SMS/email service providers
Analytics and marketing tools
IT infrastructure & hosting partners
Spam detection and security tools

These partners follow strong data protection standards.

We may disclose information to government authorities if required by law.

7. How Long We Retain Your Data

Comments: Indefinitely (unless deleted by you).
Account Information: Stored as long as your account exists.
Orders: Retained as required for audit, tax & regulatory compliance.
Cookies: Up to 1 year (varies by type).

You may request deletion of your account at any time.

8. Your Rights Over Your Data

You have the right to:

Request a copy of your personal data
Request deletion of your data (“Right to Erasure”)
Edit or update your personal details
Withdraw marketing consent
Request correction of inaccurate information

To make such requests, email us at contact@bratss.com

9. Children’s Privacy

Our products are for children, but our website is for adults.
We do not knowingly collect personal information from anyone under 18.

If you believe a minor has shared data with us, contact us for removal.

10. Embedded Content & External Links

Our site may contain:

Videos
Images
Articles
Social media embeds
Third-party links

These sites may collect their own data. We are not responsible for their privacy practices.

11. How We Protect Your Information

We use industry-standard security practices, including:

SSL encryption
Secure payment processing
Encrypted storage where applicable
Firewalls & access controls
Regular security audits

However, no online platform is 100% secure, and we encourage strong passwords and safe browsing.

12. Where Your Data Is Sent

Visitor comments or inputs may be checked through automated spam detection services.
Data may be stored or processed on secure servers located inside or outside India.

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
When we do, we will update the “Last Updated” date at the top of this page.

Continued use of the website means you accept the updated policy.

14. Contact Us

For privacy concerns, requests, or questions, contact us at:
contact@bratss.com
Bratss Clothing, Bangalore, Karnataka, India
www.bratss.com

We will respond to all genuine queries as soon as possible.